Shipping & Returns
SHIPPING:
ROAN offers FREE UPS Ground shipping for domestic orders over $99.
Expedited shipping (UPS 2-Day Air) is available for purchase at checkout, except when possible delays are expected. *
We work hard to ensure your order is processed and shipped as soon as possible. Excluding noted exceptions such as holidays, our typical order processing cutoff is 1:00 pm CST, Monday – Friday for all shipping options.
Listed below are estimated delivery times and other disclaimers:
- UPS Ground: Please allow 5-7 business days for delivery.
- UPS 2-Day Air: Please allow 2 full business days for delivery after your order is processed. 2-Day orders for in-stock items are generally processed the same day, if received before 1:00 pm CST. **
- Shipping times (including 2-Day shipping) do not include weekends. Currently, we are not able to offer weekend delivery.
- Orders for in-stock items placed on Friday after 1:00 pm CST and over the weekend will generally process on the next business day, which excludes observed holidays and other noted exceptions.
- When your order has been shipped, you will receive an email confirmation with your UPS tracking number.
- We do not offer international shipping at this time.
- Currently, we are not able to ship to APO/FPO/DPO addresses.
* We cannot guarantee delivery times once items leave our facility, and delays may be caused by factors outside of our control. Delivery times for all shipping options may vary based on conditions such as holiday courier delays, inclement weather, natural disasters, and/or other extenuating circumstances.
* We observe a standard holiday closure schedule, including (but not limited to): Christmas Day, New Year’s Day, Memorial Day, July 4th, Labor Day, and Thanksgiving. Holidays may be observed on weekdays if they fall on a Saturday or Sunday.
RETURNS AND EXCHANGES:
At ROAN FOOTWEAR, we want you to love your purchase. If something isn’t quite right, we offer returns and exchanges under the following guidelines.
Returns & Exchanges:
We accept returns and exchanges for items purchased from roanfootwear.com within 30 days of purchase, provided items are unworn and in original condition, including all packaging.
All returns are subject to inspection. Items that show signs of wear or are not in resalable condition may be denied.
Final Sale & Custom Items
Final sale items and customized products are not eligible for return or exchange.
Redo Return Coverage
At checkout, you may purchase Redo for $1.98 to enhance your return experience.
If you purchased Redo:
- Up to 3 free returns or exchanges
o No restocking fees
o Free return shipping on those returns
- After your third return or exchange:
o Returns are still allowed
o $10 restocking fee will be charged
Returns Without Redo:
If you did not purchase Redo protection, you are eligible for exchange or store credit return with a $5 restocking fee and return refund with a $10 restocking fee.
Return Shipping & Labels:
Prepaid return labels will be supplied. For non-Redo orders, flat restocking fees are charged as mentioned above. Original shipping charges are non-refundable.
Exchanges
Redo customers:
- Up to 3 exchanges at no cost
Non-Redo customers:
- You are eligible for exchange or store credit return with a $5 restocking fee and refund return with a $10 restocking fee.
We are working toward faster exchanges, including potential instant exchange options with a temporary card hold while your return is in transit.
Return Limits
To help maximize your return benefits, we recommend submitting multiple items in a single return.
If you exceed your return limit:
- Redo customers: Additional returns require paying a $10 restocking fee
- Non-Redo customers: All returns require paying a $10 restocking fee
Refunds
Once your return is received and inspected, refunds are processed promptly.
Processing times may vary depending on your payment provider. If an exchanged
item is later returned, it will be processed as a refund according to the applicable
policy.
How to Start a Return:
To initiate a return or exchange, visit: Start your return
You will need your order number and the email used at checkout. If you need assistance, please contact Customer Service.
Contact Us
If you have any questions, our team is here to help:
Email: support@roanfootwear.com
Phone: (877) 888-1989 (Mon–Fri, 8 AM–5 PM CST)
What is ROAN Footwear's Warranty?
6 MONTH LIMITED EXCHANGE AGAINST DEFECTS FOR MERCHANDISE PURCHASED THROUGH ROANFOOTWEAR.COM WEBSITE or authorized dealer. ROAN Footwear products are warranted against defects in craftsmanship and materials within 6 months of purchase. Proof of purchase is required for all warranty claims. Weather and water damage will not be considered for product replacement. This limited warranty does not cover, and ROAN Footwear shall have no obligation or liability with respect to, improper or inadequate fit once footwear product has been worn/used. Upon review, if a defect is found in one of our products as the result of normal use, ROAN Footwear will repair the defect or exchange the product. All other defect claims must be taken to the original point of purchase. If the product is found not to be defective, you may request to have the product returned to you at your expense.
How do I return products from roanfootwear.com?
Please visit our return portal
You will need your original customer order number and email address on the order. Please note, FINAL SALE items cannot be returned for exchange, credit, or refunds. E-gift cards cannot be returned for refund, exchange or store credit.
NOTE: Our new return policy includes a $5.00 restocking fee per item returned.
Does Roan Footwear offer exchanges on orders?
Exchanges can be requested one time only during the RMA process. Whether it is for the same style in a different size, or a different style all together. Please indicate the choice item in your RMA request, please be as detailed as possible. We will exchange a product no more than one time, before asking customer to place a new order. Product coming back to exchange is shipping to and from Texas and will be shipped via UPS ground. A two-week turnaround is common, as we will ship the exchange item out once the original pair is received at our returns center. Once the exchange item is shipped back to you, we will send an email with the tracking details.
How long does it take to process my refund?
Returns are processed as quickly as humanly possible. Products must be received at the returns center, inspected for defects to insure we can resell, and the paperwork is processed with our CS team and accounting. Please allow 5-7 business days from day of delivery of return to time refund is issued.
How will I be refunded for a return?
The original method of payment will be refunded minus a $5 restocking fee which will be deducted from the refund amount. Returns must be received within 30 days of the original invoice date (exceptions made during Holidays) and accompanied by an original order ID number. Please be aware of your original purchase date and take the necessary steps to ensure that we receive your return item(s) before the 30 day time period.
Contact Us
If you have any questions, our team is here to help:
Email: support@roanfootwear.com
Phone: (877) 888-1989 (Mon–Fri, 8 AM–5 PM
We monitor potential misuse or abuse of our return policies, and we reserve the right to refuse service to anyone.